Return & Refund Policy

Effective Date: 09/02/2026

At Tayeb Al Yasmin, we value your satisfaction and strive to provide premium inspired perfumes that meet your expectations. This Return & Refund Policy explains our procedures for returns, exchanges, and refunds within the UAE and GCC countries.

1. Eligibility for Returns

To be eligible for a return or exchange:

  • Products must be unused, unopened, and in original packaging.

  • Return requests must be submitted within 7 days of delivery.

  • Items that are damaged or defective upon arrival are eligible for immediate replacement or refund.

2. How to Initiate a Return

  1. Contact our customer support team via:
    Phone: +971 56 816 2586

  2. Provide your order number and reason for return.

  3. Our team will guide you on the return shipping process.

3. Refunds

  • Once your returned item is received and inspected, your refund will be processed.

  • Refunds will be issued to the original payment method within 5–7 business days.

  • Shipping costs are non-refundable, unless the return is due to damaged or incorrect items.

4. Exchanges

  • Exchanges for different fragrances or sizes are allowed within 7 days of delivery.

  • Contact our support team to arrange the exchange and confirm availability.

5. Damaged or Defective Items

  • Inspect your order upon delivery.

  • If an item is damaged or defective, contact our support team immediately.

  • We will replace or refund defective items promptly.

6. Shipping Returns

  • Customers are responsible for return shipping costs, unless the product is defective or sent in error.

  • Return shipping should be securely packaged to prevent damage during transit.

7. Important Notes

  • Tayeb Al Yasmin reserves the right to refuse returns that do not meet the above conditions.

  • All returns are subject to inspection and verification by our team.